Return and Refund Policy

We stand behind Nuvapaw products with a 30-Day Happiness Guarantee.

30-Day Happiness Guarantee

If your Nuvapaw product isn't the right fit for your home, contact us within 30 days of the delivery date at [INSERT SUPPORT EMAIL] and we'll help make it right.

Eligibility

To be eligible for a return, items should be unused and in the same condition that you received them, in their original packaging where possible. Proof of purchase (order number or confirmation email) is required.

How to Start a Return

Email [INSERT SUPPORT EMAIL] with your order number and the reason for your return. We'll respond with return instructions, including the return address if a physical return is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within [INSERT REFUND PROCESSING TIME] business days.

Return Shipping

[INSERT WHO COVERS RETURN SHIPPING COSTS — customer or Nuvapaw]. Return shipping costs are non-refundable unless the item arrived damaged or defective.

Damaged or Defective Items

If you received a damaged or defective item, contact us within [INSERT TIMEFRAME] of delivery with photos of the issue so we can send a replacement or issue a refund.